“It’s pretty rare for a law firm to undertake something like this” (Mike Fekete (Technology Partner and National Innovation lead @ Osler) and Jennifer Thompson (Head of Osler Works)).
Mike and Jennifer joined me for this podcast to discuss how Osler is driving innovation, building tools, and launching platform solutions with reusable elements to help clients work better. In this talk, we focused on one of their many solutions – Osler Capture – a collaborative information sharing platform hosted on Microsoft Azure allowing lawyers and clients to collect and share sensitive information from multiple sources.
Their journey has many of the elements that our Modern CELA team at Microsoft loves to see: (i) focus on real client problems; (ii) interdisciplinary collaboration; (iii) meeting people where they are; (iv) user-friendly experiences; and (v) measurable impact. And Osler built it…for their clients.
We talk about the problem they were solving for (3:59); their
approach to building the solution (6:30) and the building blocks they used (9:07).
Mike and Jennifer speak about the importance of their interdisciplinary
team to bring the solution to life (13:42), challenges they faced in building
out the solution (16:33), driving tech adoption (19:00), and the goals in
measuring value and success (20:40).
This is not a single use application; it is a platform solution investment (22:28). Even though they chose to first target the undertakings process in Canada, Osler Capture has multiple possible use cases such as data breach notifications, regulatory investigations, and tax audits. Legal teams (in-house and law firms) across the globe can identify with these scenarios.
Nicola Shaver (Managing Director, innovation and knowledge, at the law firm Paul Hastings) was recently named 2020 Innovative Leader of the Year in the International Legal Technology Association’s Distinguished Peer Awards. Candice Carr (Senior Attorney, Storyteller, Modern CELA at Microsoft) sits with Nicola to discuss her innovative solution around empowering new attorneys with digital transformation skills – LegalTech University. They discuss Nicola’s role [1:25], challenges and gaps identified when creating LegalTech University and its importance [4:26], how LegalTech got started [9:04], the journey [14:33], technology platform that was used [18:26], the program launch [19:40], the global pandemic effect on program design [20:12], success stories [23:49], leveraging data [27:57], next steps [29:28] and what Nicola sees for the program’s future [34:20].
Kenneth Kozakura (Advisory Analytics & Automation Director at PricewaterhouseCoopers), Rob Greenall (Sr. Program Management Manager-Legal Operations at Microsoft), Tom Orrison (Director of Legal Operations at Microsoft) talk with Jason Barnwell (Assistant General Counsel-Modern CELA (Legal) at Microsoft Corporation) about the decision to partner with PwC [2:26], the kinds of digital transformation projects that the PwC team does for Microsoft [5:15], challenges that brought Microsoft’s Legal Operations to Ken’s team [7:33], end-to-end engagement for this project [11:30], how the teams selected processes for automation [15:20], the provocative reaction to the pilot (we have robots (!!)) [21:14], appreciation that our work is hard, but a lot of fun, interesting and energizing [22:19], finding the right technologies for the right problems [25:04], automation demo [30:52], wins and learnings [35:22], bridging the new capabilities into the legacy stack [37:22], what the future holds [41:14], recommendations on partnering with organizations like PwC [44:23], closing comments [45:56].
Including Kenneth Kozakura contact information below: